Legal Terms

Terms of Use

The Hyphen website located at is a copyrighted work belonging to Hyphen. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.

All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use described the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE.

These terms require the use of arbitration Section 10.2 on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute.

Access to the Site

Subject to these Terms. Company grants you a non-transferable, non-exclusive, revocable, limited license to access the Site solely for your own personal, noncommercial use.

Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; (b) you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms.  All copyright and other proprietary notices on the Site must be retained on all copies thereof.

Company reserves the right to change, suspend, or cease the Site with or without notice to you.  You approved that Company will not be held liable to you or any third-party for any change, interruption, or termination of the Site or any part.

No Support or Maintenance. You agree that Company will have no obligation to provide you with any support in connection with the Site.

Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Note that these Terms and access to the Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms.

Third-Party Links & Ads; Other Users

Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties.  Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads.  Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads.  You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices.

Other Users. Each Site user is solely responsible for any and all of its own User Content.  Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any Site user, we are under no obligation to become involved.

You hereby release and forever discharge the Company and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: “a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”

Cookies and Web Beacons. Like any other website, Hyphen uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.


The site is provided on an “as-is” and “as available” basis, and company and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.  We and our suppliers make not guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.  If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Limitation on Liability

To the maximum extent permitted by law, in no event shall company or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if company has been advised of the possibility of such damages.  Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom.

To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement, will at all times be limited to a maximum of fifty U.S. dollars (u.s. $50). The existence of more than one claim will not enlarge this limit.  You agree that our suppliers will have no liability of any kind arising from or relating to this agreement.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site.  We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms.  Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.  You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases.  Company will not have any liability whatsoever to you for any termination of your rights under these Terms.  Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2 through 2.5, Section 3 and Sections 4 through 10.

Copyright Policy

Company respects the intellectual property of others and asks that users of our Site do the same.  In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights.  If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

  • your physical or electronic signature;
  • identification of the copyrighted work(s) that you claim to have been infringed;
  • identification of the material on our services that you claim is infringing and that you request us to remove;
  • sufficient information to permit us to locate such material;
  • your address, telephone number, and e-mail address;
  • a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  • a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.


These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site.  You are responsible for providing us with your most current e-mail address.  In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site.  These changes will be effective immediately for new users of our Site.  Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Company and affects your rights.  It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

Applicability of Arbitration Agreement

All claims and disputes in connection with the Terms or the use of any product or service provided by the Company that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement.  Unless otherwise agreed to, all arbitration proceedings shall be held in English.  This Arbitration Agreement applies to you and the Company, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.

Notice Requirement and Informal Dispute Resolution

Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief.  A Notice to the Company should be sent to: Hyphen Group (Switzerland) AG, Hirschmattstrasse 62, 6003 Luzern, Switzerland. After the Notice is received, you and the Company may attempt to resolve the claim or dispute informally.  If you and the Company do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding.  The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award to which either party is entitled.

Arbitration Rules

Arbitration shall be initiated through the American Arbitration Association, an established alternative dispute resolution provider that offers arbitration as set forth in this section. If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider. The rules of the ADR Provider shall govern all aspects of the arbitration except to the extent such rules are in conflict with the Terms. The AAA Consumer Arbitration Rules governing the arbitration are available online at or by calling the AAA at 1-800-778-7879. The arbitration shall be conducted by a single, neutral arbitrator.  Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief.  For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules.  Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise.  If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.  If the arbitrator grants you an award that is greater than the last settlement offer that the Company made to you prior to the initiation of arbitration, the Company will pay you the greater of the award or $2,500.00.  Each party shall bear its own costs and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider.

Additional Rules for Non-Appearance Based Arbitration. If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration.  The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties.

Time Limits

If you or the Company pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations and within any deadline imposed under the AAA Rules for the pertinent claim.

Authority of Arbitrator

If arbitration is initiated, the arbitrator will decide the rights and liabilities of you and the Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties.  The arbitrator shall have the authority to grant motions dispositive of all or part of any claim.  The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms.  The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based.  The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have.  The award of the arbitrator is final and binding upon you and the Company.

Waiver of Jury Trial

THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement.  Arbitration procedures are typically more limited, more efficient and less expensive than rules applicable in a court and are subject to very limited review by a court.  In the event any litigation should arise between you and the Company in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

Waiver of Class or Consolidated Actions

All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.


All aspects of the arbitration proceeding shall be strictly confidential.  The parties agree to maintain confidentiality unless otherwise required by law.  This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief.


If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect.

Right to Waive

Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted.  Such waiver shall not waive or affect any other portion of this Arbitration Agreement.

Survival of Agreement

This Arbitration Agreement will survive the termination of your relationship with Company.

Small Claims Court

Nonetheless the foregoing, either you or the Company may bring an individual action in small claims court.

Emergency Equitable Relief

Anyhow the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration.  A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.

Claims Not Subject to Arbitration

Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.

In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Netherlands County, California, for such purposes.

The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.

Company is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.

Electronic Communications

The communications between you and Company use electronic means, whether you use the Site or send us emails, or whether Company posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Company in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy writing.

Entire Terms

These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.  Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other.  These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Company’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.  Company may freely assign these Terms.  The terms and conditions set forth in these Terms shall be binding upon assignees.

Copyright/Trademark Information

Copyright ©. All rights reserved.  All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Contact Information

Address: Hyphen Group (Switzerland) AG, Hirschmattstrasse 62, 6003 Luzern, Switzerland

Privacy Notice 

With this privacy notice (the “Notice“), Hyphen Group (Switzerland) AG (located at Hirschmattstrasse 62, 6003 Luzern, Switzerland), Hyphen-DWC LLC (located at Business Center at Dubai World Central, P.O. Box 390 667 DWC, Dubai, United Arab Emirates) and our other group companies, affiliates and branches (hereinafter referred to as “we” or “Hyphen“) inform you how we collect, use and disclose Personal data. Other privacy notices or general terms and conditions, conditions of participation and similar documents of Hyphen may govern specific matters, which is why this Notice may not be exhaustive where such other notices or terms apply. “Personal Data” as used in this Notice means all information that relates to an identified or identifiable natural person or, to the extent covered by applicable data protection law, legal entity. 

1.Controller and Contact 

The responsible data controller for the data processing activities described in this Notice is the Hyphen group entity with which you maintain a business relationship or otherwise interact with, or which has been notified to you. However, the other group companies of Hyphen may also process personal data as a data controllers and for their own purposes. 

If you do not yet maintain a business relationship with a Hyphen company and no Hyphen company is clearly identifiable as the data controller, the following company is the data controller: 

Hyphen Group (Switzerland) SA
Hirschmattstrasse 62
6003 Luzern

If you have any data protection concerns, you can contact us at the following address: 

Hyphen Group (Switzerland) SA
Hirschmattstrasse 62
6003 Luzern

2. Collection and Processing of Personal Data 

The categories of Personal Data that we may process about you may include, in particular, the following data: 

  • Name and contact information: in particular, first and last name, company name, address, contact person, telephone number, e-mail address, gender, information related to your professional functions and activities; 
  • Contract data, order and service data: in particular, payment data, payment details, invoice address, services obtained, turnover data in payment transactions, information in connection with queries, complaints and differences about services or the agreements concluded, such as withdrawals and disputes, information on compliance with legal requirements, information from banks, insurance companies, distributors and other contractual partners of us for the use or provision of services, information about you, which you or persons from your environment (employees, consultants, legal representatives, etc.) give us, so that we can conclude agreements with you, with the involvement of you or process them; 
  • Data related to marketing activities: in particular, newsletter opt-ins and opt-outs, invitations and participation in events and special activities, personal preferences and interests, consulting protocols; 
  • Data related to the use of our website and applications, server log (whereby this data is mostly non-personal): in particular connection data, IP address and other identifiers (e.g. user name in social media, MAC address of the smartphone or computer, data from cookies and similar technologies), date and time of the visit to our website, duration of the visit to the website, requested Internet address (Uniform Resource Locator, URL), referrer URL (i.e. the Internet address of the website from which you accessed our website, if applicable with the search term used), browser type and version, operating system used, amount of data sent in bytes, and the search term used, location data, pages and content accessed, functions used, geolocation data; 
  • Communication data: in particular, data exchanged in or in relation to contact with us, in particular preferred communication channel, communication by letter, telephone, fax, e-mail, text messages (including records of communication); 
  • Data from public registers: in particular information from the commercial register; 
  • Information that we learn in connection with official and judicial proceedings; 
  • Information from the media and the Internet about you, if this is indicated in the specific case.

3. Sources of Personal Data 

We may receive personal information from the following sources: 

  • Direct sources: In principle, we process Personal Data that we receive directly from you, for example in the course of our business relationship, the use of the website, visiting events of Hyphen, or in direct communication via e-mail, telephone or other means. 
  • Indirect sources: In certain cases, we may indirectly collect Personal Data. In particular, we may obtain supplementary information from data sources (e.g. credit agencies, social media, other Hyphen group companies). We may obtain Personal Data from publicly accessible sources (e.g. from debt enforcement registers or debtor directories, land registers, commercial and association registers, the press, the Internet). In individual cases, it is possible that Personal Data is derived from the combination of various non-personal data.

4. Purposes of the Data Processing and Legal Basis 

We may process Personal Data for the following purposes (together the Processing Purposes) and, if required under applicable data protection law, on the basis of the following legal bases: 

4.1 For the Performance of Contracts 

We process Personal Data in direct connection with the conclusion and processing of agreements with our customers, suppliers, experts and business partners, in particular in the context of recruiting experts in various fields, connecting experts with our customers, and offering related products and services. This may also include, among other things, the collection of payments, and the handling of queries. The purposes of data processing and any further information related to data protection can be found in the respective contract documents, terms and conditions and/or conditions of participation. 

4.2 To Fulfill Legal Obligations 

We process Personal Data in order to comply with our legal or regulatory obligations in Switzerland and abroad. If you work for one of our customers, suppliers, experts or business partners, your Personal Data may also be affected in this context. Processing purposes include, but are not limited to: 

Documenting compliance with legal and regulatory requirements; 

Participating in investigations and proceedings, cooperating with and responding to inquiries from authorities and courts. 

4.3 To Safeguard Legitimate Interests 

We also process Personal Data for the following purposes if this is necessary to protect the legitimate interests of us or of third parties or to protect legitimate public interests: 

  • Offer and further development of our offer: in particular, offering and further developing our products, services, websites, online services and other platforms on which we are present; 
  • Ensuring business operations: in particular, coordinating and optimizing activities and offers and ensuring efficient transaction processing involving the Hyphen group companies in Switzerland and abroad, communicating with other group companies and third parties, processing inquiries (e.g. support requests, advertisements, media inquiries); 
  • Ensuring IT security and IT operations: in particular, troubleshooting, operation and further development of our IT systems, our website and other platforms, identity checks, protection of IT assets, our employees and other persons, and assets (e.g., through network and e-mail scanners); 
  • Quality control: in particular, preparing reports on users, transactions, activities, services and other business aspects of Hyphen for corporate management and development, preparing statistics, budgets, records and management information, organizing business operations, project management, research, development and further development of services; 
  • Advertising and marketing: in particular, market and opinion research, media monitoring, web analysis and tracking (e.g. by means of cookies), use, testing and optimization of demand analysis methods (e.g. tracking customer behavior, activities, preferences and needs), improving our visibility, publicizing the content of our services (e.g. by means of social media plug-ins), sending newsletters and advertising material (including personalized offers, e.g. by means of web banner advertising), conducting training courses, events and competitions, customer acquisition; 
  • Customer care: in particular, maintaining and developing customer relationships, conducting and managing training of employees, managing the users of our website, communication, customer service and support, also outside the scope of the execution of agreements; 
  • Risk management: in particular, consultation and exchange of data with credit information agencies to determine creditworthiness and default risks; 
  • Ensuring compliance: in particular, verification of compliance with legal and internal rules of Hyphen; 
  • Implementation of corporate transactions: in particular, the sale or purchase of business units, companies or parts of companies and other transactions, and the related transfer of Personal Data; 
  • Dealing with legal disputes: in particular, assertion of legal claims and defense in connection with legal disputes and official proceedings; 
  • Self-protection and protection of third parties: in particular, protection of third parties and our employees, our data, trade secrets and assets as well as assets that have been entrusted to us, safeguarding of house rights, security of our facilities and buildings; 
  • Prevention and investigation of criminal offenses and other misconduct: in particular, combating abuse, collecting evidence, conducting inter-agency investigations, data analysis to combat fraud. 

4.4 Based on Your Consent 

If you have given us your consent to process your Personal Data for certain purposes (for example, when you register to receive newsletters), we process your Personal Data within the scope of and based on this consent, unless we have another legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place. 

5. Cookies, Tracking and Other Technologies Related to the Use of Our Website 

We typically use cookies and similar technologies on our websites that allow us to store information on your device or access information stored on your device. This allows us to better understand user behavior, e.g. to provide our services in a technically error-free, secure, user-friendly and demand-oriented manner: 

  • Cookies: These are small text files that are stored in the cookie file on your computer’s hard drive when you visit our website. Through the use of cookies, your browser receives an identifier and presents it upon request. 

Most of the cookies we use are so-called session cookies. They save your entries while you navigate on the website within the same session (e.g. so that your shopping cart contents are not lost). Session cookies are automatically deleted after your visit to our website. Permanent cookies, on the other hand, remain stored on your device for several sessions and allow us to recognize your browser the next time you visit the website (and, for example, to perform an automatic log-in or to display the website in your preferred language and according to your preferences). We use permanent cookies to remember your preferences (e.g., language, automatic log-in), to help us understand how you use our services and content, and to provide you with customized offers and advertisements (which may also occur on other companies’ websites; however, we do not tell them who you are, if we even know, because they only see that the same user is on their website who was on a particular webpage of ours). Some of the cookies are set by us, and some are set by contractors with whom we work. If you block cookies, certain functionalities (such as language selection) may no longer work. Permanent cookies are deleted when their expiration date is reached or if you delete them beforehand. Most browsers are set to accept cookies by default. 

  • Tracking pixel (also pixel tag, web beacon, or clear GIF): A tracking pixel is a 1×1 pixel invisible graphic associated with your user ID. Tracking pixels measure, for example, the number of visitors to our website, the number of clicks on important parts of a website, or which files or emails are opened. In this way, they help us analyze the effectiveness of our services.
  • Analysis-Tools: We use Google Analytics on our website. This is a service of Google LLC in the USA (Google) (, with which we can measure and evaluate the use of the website (not personal). Permanent cookies that Google sets are also used for this purpose. Google does not receive any Personal Data from us (and does not retain any IP addresses), but it can track your use of the website, combine this information with data from other websites that you have visited and which are also tracked by Google, and use this information for its own purposes (e.g. controlling advertising). If you have registered yourself with Google, Google also knows you. The processing of your Personal Data by Google then takes place under the responsibility of Google in accordance with its data protection provisions. Google only informs us how our website is used (no information about you personally). 

Cookies and similar technologies generally do not provide Personal Data, but only anonymous traffic data related to your device (e.g., your IP address) and statistical data (e.g., number and type of website visits). However, to the extent that the identifiers collected are classified as Personal Data by applicable law, we treat them as such. In addition, we sometimes combine non-Personal Data collected using these technologies with other Personal Data held by Hyphen. When we combine data in this way, we treat the combined data as Personal Data for the purposes of this Notice. 

By using our websites, apps and consenting to receive newsletters and other marketing emails, you agree to the use of the above mentioned technologies. If you do not wish to do so, you can block or delete the cookies and similar technologies via the privacy settings of your browser and email program, whereby the deletion may under certain circumstances affect the use of our website.  

6. Disclosure of Personal Data 

Within Hyphen, access to your Personal Data is granted to those departments or functions that need them to fulfill the aforementioned Processing Purposes. 

  • In addition, we may disclose Personal Data to the following categories of recipients, provided that the disclosure serves to fulfill the aforementioned Processing Purposes: 
  • Service providers (including data processors and vicarious agents) within the Hyphen group as well as external third parties; 
  • Companies of the Hyphen group; 
  • Business partners, including suppliers and experts; 
  • Customers of Hyphen; 
  • Acquirers or parties interested in acquiring business units, companies or other parts Hyphen; 
  • Parties to potential or actual legal proceedings; 
  • Local, national and foreign authorities, agencies and courts; 
  • The public, including visitors to websites and social media; 

together Recipients. 

If we transfer Personal Data to third parties, the respective current privacy policies of the third parties are also applicable. The third parties may be jointly responsible with us or act as data processors.  

7. Transmission of Personal Data Abroad 

We may transfer Personal Data to recipients in countries of the EU, the EEA and the UK and in any other country of the world, in particular to countries in which Hyphen is represented by group companies, branches or other offices and representatives (in particular Switzerland, United Arab Emirates, countries of the EU, the United Kingdom, the United States of America, and Turkey; cf. as well as to the countries in which our service providers process their data (such as countries of the EU and the UK). 

Personal data may be transferred to a country without adequate legal data protection, provided that: 

  • We ensure adequate protection, namely by means of sufficient contractual guarantees such as the standard contractual clauses of the European Commission or binding corporate rules. You can obtain a copy of the contractual guarantees from the contact mentioned above or find out from them where such a copy can be obtained. We reserve the right to redact such copies for reasons of data protection or confidentiality or to provide only excerpts; 
  • You give your express consent; 
  • It is necessary for the execution of a contract with you or of a contract in your interest;  
  • It is necessary for the fulfillment of a legal obligation;  
  • It is necessary to safeguard overriding public interests, to establish, exercise or enforce legal claims or to protect the life or physical integrity of you or third parties; 
  • You have made the Personal Data generally accessible and do not expressly prohibit processing; or 
  • The Personal Data originate from a register provided for by law, which is public or accessible to persons with an interest worthy of protection, insofar as the legal requirements for inspection are met in the individual case.

8. Duration of the Retention of Personal Data 

We process and store Personal Data as long as it is necessary for the Processing Purpose for which we collected it (e.g. for the duration of the entire business relationship from the initiation and processing to the termination of a contract). In addition, there may be a contractual or legal obligation to retain or document data (e.g. in accordance with the Swiss Code of Obligations, Value Added Tax Act, etc.). It is possible that Personal Data will be stored for the time during which claims can be asserted against our company and insofar as we are otherwise legally obligated to do so or legitimate business interests require this (e.g. for evidence and documentation purposes). We thus store contract-related Personal Data in principle for the duration of the contractual relationship and for ten years beyond the termination of the contractual relationship. 

If the Personal Data is no longer required for the fulfillment of the Processing Purpose, it will be deleted or anonymized as far as possible. Subject to an express written agreement, we are under no obligation to you to retain Personal Data for a specific period of time. 

9. Data Security 

We take appropriate technical and organizational security measures to protect your Personal Data from unauthorized access and misuse, such as the issuance of warnings, training, IT and network security solutions, access controls and restrictions, encryption of data media and transmissions, pseudonymization, controls. 

10. Automated decision making 

For the establishment and implementation of the business relationship and also otherwise, we do not use any fully automated individual decision-making (as regulated, for example, in article 22 GDPR). Should we use such procedures in individual cases, we will inform you separately and inform you of the associated rights, insofar as this is required under the applicable law. 

11. Rights of the data subject 

You have the right to:  

  • Information about Personal Data concerning you; 
  • Correction, deletion or destruction of Personal Data 
  • Objection to the processing of Personal Data; 
  • Revocation of consent if the processing of Personal Data is based on your consent. The revocation is possible at any time and is effective for the future. The revocation does not affect the lawfulness of the data processing that took place until the revocation; 
  • Data output and transmission in certain cases and in a common electronic format that allows further use and transmission; 
  • We will inform you separately about your rights in connection with any automated individual decision-making, insofar as this is required by law. For the establishment and implementation of the business relationship, we do not use any automated individual decision-making processes.  

To exercise your rights, please contact the contact address mentioned above. In addition, you can use any options embedded in our services, e.g. link in an e-mail to unsubscribe from a newsletter. The exercise of your rights generally requires that you can clearly prove your identity (e.g. by a copy of your ID where your identity is not otherwise clear or can be verified). We also draw your attention to the fact that by deleting your Personal Data, services are no longer available or can no longer be used, in whole or in part, and that the exercise of these rights may conflict with contractual agreements and this may have consequences such as the premature termination of the contract or cost consequences. We will inform you in advance if this is not already contractually regulated. 

We reserve the right to restrict your rights within the framework of the applicable law and, for example, not to provide any or complete information or not to delete data. 

You have the right to enforce your claims in court or to file a complaint with the competent data protection authority. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner ( 

12. Obligations of the data subject 

In the context of our business relationship, you must provide the Personal Data that is required for the establishment and implementation of a business relationship and the fulfillment of the associated contractual obligations (you do not usually have a legal obligation to provide us with data). Without this data, we will generally not be able to enter into or perform a contract with you (or the legal entity or person you represent). Also, the website cannot be used if certain traffic-securing information (such as IP address) is not disclosed. 

If you provide us with Personal Data of other persons (e.g. data of work colleagues), please make sure that these persons are aware of this Notice and only share their Personal Data with us if you are allowed to do so and if this Personal Data is correct.  

Please note that the Internet is generally not a secure environment because it is an open network that can be accessed by anyone. Therefore, we also emphasize to your personal responsibility with regard to the handling of your Personal Data. To the extent permitted by law, we exclude liability for the security of data that you transmit to us via the Internet (e.g. by e-mail) or other electronic channels and for any direct or indirect damage. We ask you to choose other communication channels, should this appear necessary or reasonable for security reasons.

13. Modification of the Privacy Notice 

Hyphen may amend this Notice at any time without prior notice. The current version published on our website shall apply. 

If the Notice is part of an agreement with you, we can inform you about the change of the Notice by e-mail or by other suitable means. 



Hyphen HQ

Hyphen Group (Switzerland) AG
Hirschmattstrasse 62
6003 Luzern



Company ID: CHE-271.785.858

VAT registration number: CHE-271.785.858 MWST


Hyphen Branch UAE

Hyphen DWC-LLC
Office 301–46, 3rd Floor, Building A3
Dubai South, Dubai
United Arab Emirates

Tax registration number: 100432524500003

Commercial license number: 7655

Represented by: Erhan Ermis


Hyphen Branch UK

Hyphen DWC-UK
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom



The content and works on this website are protected by copyright. Despite the utmost care, no guarantee can be given for the correctness of the information reproduced or for permanent technical accessibility. No liability is assumed for the content of externally linked websites. We have no influence on their contents and expressly distance ourselves from them. Should you nevertheless have something to complain about on our pages, we ask for a simple corresponding note so that we can remove the contents as quickly as possible.

Settlement of disputes

The European Commission provides a platform for online dispute resolution (OS): You will find our email address in the imprint above. We are not willing or obliged to participate in dispute resolution proceedings before a consumer redress body.